SRAM today issued an update to both consumers and dealers on their Road Hydraulic Brake Recall.
The announcement comes as replacement mechanical systems are starting to be shipped to dealers. As previously noted, consumers have the option of taking the mechanical system now and then moving to the revised 2015 hydraulic system when it becomes available in April of this year, or, they can take the mechanical system and receive cash reimbursement of US$200.
The company was onsite at last weekend’s cyclocross national championships doing recalls.
A little more information about the previous systems and what led to the failures also was published in the past week and a half and the company has now said the the new brakes will be a ground-up redesign of the system, not a band-aid fix.
SRAM President Stan Day said in a recent video message that the recall and redesign is expected to cost the company anywhere from $10 to $15 million USD.
Here’s the latest update from SRAM:
We want to update you on the progress of our Road Hydraulic Brake Recall.
As we have previously announced, we are offering you a mechanical brake system installed at our cost at your favorite Dealer. These systems are being delivered into the market beginning this week. Please contact your Dealer so that they can get the proper parts on order, and they can schedule your replacement.
In addition to a mechanical brake system, we are offering you the choice to upgrade to our new Model Year 15 hydraulic system, or if you want to keep the mechanical system, we will provide cash reimbursement of US$200 or EUR 150. Please note, our new Model Year 15 hydraulic brakes will be available starting in the second half of April. We hope that you will choose to upgrade and experience the benefits of a great hydraulic braking system.
The recall process starts with contacting your Dealer who will initiate the replacement and tracking process. Once this has been initiated, SRAM will send an email to you confirming your contact information and replacement logistics. SRAM will reimburse the Dealer directly for installation cost.
Ron Callahan is the chief cook and bottlewasher at Bike World News, doing everything from website design to bike reviews.
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